NOTE: The Delta Desktop app is now shelved until the updated Delta Desktop app is released. There is no ETA on that at this time. This support article is here for those who take the risk of still using it.
Warning: If you have already signed in via your Delta Account/eToro SSO on mobile, you will not have the options in the app to perform a sync and so you cannot sync your data with the old desktop app after connecting your Delta account. However, we will be able to assist with this, just let us know.
Tried syncing your desktop from the QR code it shows upon start, but that did nothing? Or was the QR code never shown? No problem! You need to follow these steps to fix the issue:
First, remove the desktop app from the list of synced devices, if it is there.
Open Delta on your phone / primary device.
Open the side menu by pressing on the hamburger icon in the top left or swiping from the right of the screen.
Click on Settings in the top right (or click here to open Settings).
Go to Devices & Data and then Sync Data.
Press Remove a device and tap on the device (desktop) to remove the sync.
Second, delete all application data on your desktop.
Windows: Uninstall Delta from the Control Panel and then delete the Delta folder: C:\Users\<username>\AppData\Roaming\Delta
macOS: Delete Delta from the Applications folder. Then open Finder, click on 'Go' or 'Go to' in the menu bar, hold down the Alt/Option key to bring up the Library option, and then click on it. Then open the folder, Application Support, and delete the Delta folder.
Linux: Delete ~/.config/Delta to delete all application data.
You can request the download links from support@delta.app.
When the app starts, it will now show a QR code and instructions for syncing with your phone. Follow the instructions to sync data from your phone to the desktop.
PRO TIP: Some parts of the desktop app may no longer work. It has not been updated in over 2 years as it is no longer supported. We cannot offer much support on it for that reason and you are using it at your own risk.