Learn how to protect yourself and recognise common scams targeting investors.
Delta by etoro is an incredible tool for managing and tracking your investments, from crypto and stocks to forex currencies and NFTs. However, as Delta continues to grow in popularity, malicious actors and scammers sometimes try to target our users.
Your financial security is our top priority. We want to empower you with the knowledge to easily spot a scammer and keep your data safe. Here is everything you need to know about staying safe while using Delta.
The Golden Rule: Delta Does Not Hold Funds
The absolute most important thing to remember is that Delta is not a wallet or an exchange.
Delta does not have the capability to store, buy, trade, receive, or send any form of asset.
It is completely impossible to deposit or withdraw any funds from the Delta app.
It is not possible to connect your credit, debit, Visa, or Mastercards to Delta for trading; all PRO subscriptions are strictly handled via the Apple App Store, Google Play Store, or Stripe (for legacy users).
Because Delta is purely an investment portfolio tracker tool, anyone claiming to hold funds "for you" in Delta is attempting to scam you.
Common Scam Tactics to Watch Out For
The "Withdrawal Fee" or "Tax" Scam Fraudsters may contact you claiming they have deposited funds into your Delta account. They will then demand that you pay a "fee" or "tax" to release these funds to you. This is always a scam. We will never ask you for fees to release money.
The Fake Portfolio Illusion Scammers may try to convince you that you have funds by "connecting" you to a portfolio that looks like it contains a large ballance balance. Please remember that only you should create, edit, or name your portfolios. Portfolios are never set up or named for you by our team or third parties.
Impersonating Delta Support Malicious actors often create fake profiles on social media (like Discord or Telegram) or use fake email addresses to pretend to be official Delta Support. They use these "official-looking" requests to gain your trust and steal your data.
How Delta Communicates With You
If you are ever unsure if a message is actually from the Delta team, please bear the following in mind.
What we will NEVER do:
We will never ask you for cryptocurrency or money.
We will never ask for your API keys with any permissions higher than "Read-Only".
We will never contact you using a
@gmail.comemail address.We will never DM (Direct Message) you first on social media platforms.
We will never ask for your passwords or bank details.
What we WILL do:
Official emails from us will only ever come from the @delta.app domain (e.g.,
support@delta.app).If you have an active support ticket open with us, our replies will originate from @intercom-mail.com.
What to Do If You Spot a Scam
If you encounter someone trying to scam you, or if a message just doesn't feel right, do not engage with them.
Please provide us as much detail as possible, such as how they got in touch, the fraudster's contact information, and screenshots of the message content. This helps our internal teams investigate and take action to prevent similar scams.
Always initiate your support requests directly through your Delta App. It is always better to be safe than sorry!