Looking to import your etoro asset history? By simply adding an etoro broker account connection, all your assets are synced in a breeze. New transactions will also be added automatically - like with any other broker connection.
If you are experiencing issues with the import, or if the import is not reflecting your portfolio (more than 10% difference), please scroll down past the "how to" for more information.
Before connecting to etoro, there are some things to be aware of.
Unsupported Assets: We support nearly 97% of the assets of etoro on Delta. That does mean that some assets we won’t be able to match. We’ll soon add support for commodities.
Price Differences: Small price differences between etoro & Delta of certain assets may occur as Delta only supports underlying asset prices.
Leverage Trading & Shorting: Delta doesn’t support leveraged trades or shorts. We will process these trades as regular trades with adjusted profit/loss calculations.
CopyTraderTM & Smart Portfolios: While we do support CopyTradingTM & Smart Portfolios, Delta will import the individual transactions of these instead of treating them as one asset.
Troubleshooting
This part will go over the mechanism and logic behind the integration between etoro and Delta. It will help you understand how the syncing works and where to look if you encounter anomalies between the two platforms.
Total Portfolio Value mismatch
For a difference bigger than 10%, see the part on "how to escalate" below. If you see a total value mismatch smaller than 5%:
Check if you have the toggle "include available cash" toggle enabled.
Check if you are comparing the 2 platforms with the same currency.
One reason for discrepancies in the amount is that Delta uses different price sources internally compared to the ones you see on the etoro platform.
For crypto, please check if you have the etoro price source selected for your coin within Delta.
Try to deduct your total etoro value minus the Delta sum, and look for assets or transactions, and available cash equal to that amount.
Make sure you only have one etoro connection linked to 1 portfolio. Having multiple etoro connections syncing to the same portfolio will skew the syncing.
Choose to import ALL transactions. Picking only a certain date or NEW only will lead to anomalies in the transaction import.
Assets & Positions
To identify the assets that are recorded differently in the Delta app, check for any mismatches in the following:
USD value
Amount
Prices
Transactions
Try to look for values that stand out in your Delta portfolio that you would not immediately recognize.
Please note that your etoro portfolio may have positions spread across different parts of the platform. You may be holding more than one AAPL position, in your own portfolio and another AAPL in a copy portfolio. Delta will record these as a single asset in your portfolio.
Available cash, withdrawals, and deposits
We are unable to fully support withdrawals and deposits due to an API limitation. To overcome this limitation, we have implemented a snapshotting mechanism. This mechanism takes a snapshot of your available cash in etoro, including any cash in copy portfolios, and makes adjustments for any missing deposits or withdrawals to ensure both platforms are in sync. To troubleshoot cash balance discrepancies, follow these steps:
Verify Your etoro Account Balance:
Log in to your etoro account and check whether your USD/cash balance matches the amount displayed in Delta.
Review CopyTrading Portfolios:
If you use CopyTrading, review your copy portfolio holdings in etoro to ensure the cash amounts are accurate.
Inspect Transaction History:
Open the cash asset (e.g., USD) in Delta’s 'Available Cash' section and inspect the listed transactions. Identify whether the transactions are familiar and match those in your etoro account.
For CFD positions, check your etoro transaction history or statement to confirm any overnight fees or refunds.
Reconcile Data:
If discrepancies are found, correct the data in your etoro account or ensure the connection between Delta and etoro is functioning properly. Delta mirrors the data from your connected platform, so resolving issues at the source will update the app.
For example, if you have $1000 in available cash on day one and we sync with Delta, we will add a cash transaction of $1000 to your available cash. If the next day we sync and see $800, we will create a deposit of $200 to account for the difference.
If you notice any discrepancies between the cash in your etoro platform and the one in Delta, please contact us and provide screenshots of the etoro platform showing all available cash. Including cash sitting in mirror portfolios and copy portfolios is important because these will be accounted for in the total portfolio worth of your portfolio. Discrepancies may also arise from CopyTrading portfolios. Ensure that the cash amounts in your copy portfolios are accurately reflected in Delta. Additionally, inspect the transaction history in Delta for any unfamiliar entries, such as overnight fees or refunds, which may impact the cash balance.
How to escalate?
Take screenshots of the following screens of your etoro app:
Your positions and assets with a high amount of USD value in relation to your portfolio.
Available cash segments (Mirror, copy portfolio, and your portfolio)
Optional to include the Account statement from etoro. Send us as much material as possible.