Note: Using the desktop app will be at your own risk as the desktop app is outdated and we no longer offer support on it. To get access to this, email us at email@example.com.
Getting an error message when trying to import your transactions using the Delta CSV template? Here's what they mean and what you need to do:
Invalid combination "Sent/Received from", "Sent to" or "Type":
The combination of sent from and sent to either does not match the type entered or is not a valid entry. For example, OTHER to Binance should be a DEPOSIT and this error will come up if you entered it as a TRANSFER instead. Check out this support article here for the correct combinations for TRANSFER, DEPOSIT, or WITHDRAW.
Invalid combination (not supported on exchange):
This means that the Base currency / Quote currency pair entered is not supported for that particular exchange in the app. Check the pair or the exchange and make sure the pair exists in the app. You can do this by checking the price source which you can learn to do by following this guide here.
Error Code 400:
One of your lines has a Base amount = 0 which is not allowed.
Failed to validate: feeCurrency of anything other than currency, is not yet supported:
At this time, we only support fees in the coin being transferred. For example, if you are transferring some NEO, the fees can only be in NEO.
The specified date is in the future, which isn't allowed. Maybe you used an unsupported format?:
The date (and time) must be in the format specified in the template.
yyyy-mm-dd hh:mm:ss TZD
Failed to parse:
Typically the case for Base amount, Quote amount, or Fee. Make sure these are numbers and there is no text. Commas are not allowed. For example, enter ten thousand as 10000 and not as 10,000.
PRO TIP: Make sure to remove the instructional text at the top of the CSV template or the import will fail.
PRO TIP 2: We recommend adding all transactions you can through a wallet, exchange, and/or brokerage account connection within the app. You can also add the rest of the transactions manually.
PRO TIP 3: You are using the desktop app at your own risk as it has not received an update in a few years. We are not able to offer support on it because it is no longer supported by us. We are working on an updated desktop app but there is no ETA at this time.
PRO TIP 4: We are working to add CSV import/export to mobile but there is no ETA on this at this time.