To get accurate coin balances please see the brief tips below as well as the detailed version following those.
Tips to get accurate balances
Please ensure that all your trades have been imported correctly.
If you have trades on exchanges or transactions to / from wallets or exchanges that are not connected to Delta, please add those manually.
Please note that a few exchange connections have limitations (imposed by the exchanges) which limit us from importing your full transaction history. You can read about the limitations here. These trades will have to be added manually.
Ensure that when adding exchange or wallet connections you have selected the appropriate options. Please read through this guide for how to add exchange connections.
Common reasons for wrong or negative values
Transaction history is not fully imported or added
You buy 1 ETH on Coinbase
You transfer that 1 ETH from Coinbase to your ETH wallet.
If you only connect Coinbase to Delta, the app will see that purchase and the withdrawal to some address and show a 0 ETH balance. Thus you need to manually add the 1 ETH deposit to "My Wallet" or edit the withdrawal entry to convert it into a Transfer to "My Wallet" or alternatively, connect the ETH wallet to Delta.
Limitations imposed by exchanges to API connections
Exchanges like Binance, Bittrex and KuCoin have imposed limitations on how 3rd parties can access / use their API. These limitations, sometimes, prevent us from importing your full transaction history from that exchange. You can read about the limitations here. For example:
You buy 100 EOS for 0.1 BTC on Binance
You sell the 100 VEN for 0.12 BTC on Binance and end up with 0 VEN
Because Delta cannot query trades for coins with 0 balances, the app will not import those trades and thus will not register the + 0.02 BTC made from these trades.
You have duplicate entries
A common mistake is to add connections to an exchange for which you have already manually added some data. You can avoid this by turning on the "Remove existing transactions" toggle while adding the exchange connection.
You have performed some margin trades
At the moment, Delta does not support margin trade import so such transactions (for example, margin trades on Bitfinex) will be imported incorrectly. We are working on a solution to fully support such transactions but meanwhile, these will have to be added or corrected manually.
If you cannot solve the issue after reading above instructions, you can adjust the balance of the coin by adding a deposit (a Transfer from "Other / Unknown" to an exchange or "My Wallet") to increase your holdings or a withdrawal (a Transfer from "My Wallet" to "Other / Unknown") to reduce your holdings.
Please do not hesitate to contact us via email@example.com if you have any further questions.