Help! I Lost or Deleted My Data
It can be a sinking feeling to open your app and realize your data is missing, or to accidentally hit the delete button. Please don't panic! Let’s walk through exactly what happens when data is removed and how to get your portfolio back on track.
1. I Accidentally Deleted an Asset or Transaction
When you delete a specific asset from your portfolio, Delta performs a "portfolio purge." This means it completely removes the asset and all of its associated transactions (buys, sells, transfers, etc.) from that specific portfolio.
Is it permanently gone? Yes. Deleting an asset or transaction is an irreversible action. Once deleted, the transactions are removed from your active database, and our Customer Support team does not have the ability to recover them for you.
How to fix it:
Manual Trades: You will need to manually re-enter the deleted trades.
Connected Exchanges/Wallets: If the deleted transactions were originally imported via an API connection, simply pressing "sync" usually will not bring them back. Because you actively chose to delete them, Delta's system assumes you do not want to see them and skips re-importing them. To force Delta to find them again, you may need to disconnect the connection entirely, or simply manually re-add the missing trades.
2. I Deleted an Entire Portfolio
If you went into your portfolio settings and tapped the red trashcan to remove an entire portfolio, this completely wipes that portfolio's data from our servers. Because we ask for your explicit confirmation before doing this, the action is entirely irreversible.
How to fix it: You will need to create a new portfolio and reconnect your exchange APIs, broker, and wallet connections. Luckily, because Delta's automatic syncing is so fast, pulling your history back in should only take a few minutes.
3. Can I use my backup to restore my deleted data?
A very common question we get is whether a user can use their Delta Account or Recovery QR Code as a "time machine" to restore their data to how it looked yesterday.
The short answer is no. Delta backups are dynamic, meaning they act as a live key to your current data rather than a static snapshot frozen in time. If you delete an asset or portfolio today, it is instantly deleted from your live backup as well.
4. I just have a new phone and it's empty
If you simply upgraded your phone or reinstalled the app and are staring at an empty portfolio, we have great news: your data is not lost!
You simply need to sync your new device to your existing data.
Open the side menu by tapping the hamburger icon in the top left.
Tap Sign In / Sign Up.
Log in using your etoro credentials (your Delta Account).
Your complete portfolio history will instantly appear on your new screen!
(If you were using the legacy QR Code method instead of a Delta Account, you can restore your data by going to Settings > Devices & Data > Restore from recovery code and scanning your saved screenshot).